Why do I not hear a ring-back tone when calling out?

Problem

When you make a call, no ringback tone is audible before the receiving party answers the call.

Cause

Your extension may be offline (if the other party does not answer).

In other cases, this may indicate a possible carrier issue with Elley Communications.

Resolution

To confirm your extension is online, try placing test calls from the affected extension to

  • Your voicemail (Dial 555).
  • Other extensions on your Elley Communications system.

If successful, try calling two or three phone numbers out of your Elley Communications network.

Still Having Issues?

Contact Elley Communications Support.