Problem

When I receive a call, the call goes directly to voicemail and my phone does not ring.

Cause

• Your phone is  set to Do Not Disturb (DND)
• Call forwarding issues (conflicting call forwarding rules, automatic forwarding to voicemail set) on the phone.
• Internet outage issues (local or network).

Troubleshooting Checklist

1. Ensure that Do Not Disturb (DND) is not set on phone. (Consult manufacturer’s documentation.)
2. Check call forwarding settings on the phone. (Consult manufacturer’s documentation.)
3. Ensure that Internet access is available to the phone and the network.
4. Ensure that the phone is plugged in and connected to the network properly.